Harbor Freight phone tree secret
Thanks for all the comments on my Harbor
Freight tech support frustration I posted about last week.
I tried calling today but
this time I used Edith's suggestion of hitting zero a few times and it
worked! I talked to a real person who was nice and took less than
5 minutes to figure out the problem and start the process to ship out
the missing hardware. Not
sure why that option was not listed in the menu choices at the start of
the call but I'm more than pleased to get this resolved.
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About us: Anna Hess and Mark Hamilton spent over a decade living self-sufficiently in the mountains of Virginia before moving north to start over from scratch in the foothills of Ohio. They've experimented with permaculture, no-till gardening, trailersteading, home-based microbusinesses and much more, writing about their adventures in both blogs and books.
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I am sooooo happy it worked for you Mark. I know the frustration. I can not tolerate talking to an inanimate object......especially the talking lady computer. I figured this little trick out myself.
Chris is right. They do not want people talking to real people. Everything is being automated through computers.
Sad....but true.
I actually do the exact same thing for my bank and several other automated systems. It works like a charm to get assistance quickly. I usually give my information enough and then hit the oddball buttons, so it goes to the correct department. "Check out my Survivalist Blog at the Clever Survivalist and read daily Survival Guide content."