It is possible the man you were dealing with was transferred. Most Japanese businessmen are transferred to different departments every 3-4 years to get a better overview of the whole company. So the new people may not speak English, or may be just swamped with work they have no clue how to do yet.
I was wondering what was happening with the monorail. I was very interested to see how that worked out. Hopefully you can still find a way to make it happen.
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The German company Dopplmayr seems to sell a similar product, the monorack.
They have a subsidiary in the USA:
It is possible the man you were dealing with was transferred. Most Japanese businessmen are transferred to different departments every 3-4 years to get a better overview of the whole company. So the new people may not speak English, or may be just swamped with work they have no clue how to do yet.
I hope it works out for you!
Roland-Thanks for looking this up for us....not sure why it didn't show up on my google searching.
Eric- Thanks for pointing that out. I'm sure something like that happened because they were very nice when they were answering our emails.