Bogs customer service
I adore Bogs boots, even though they only
last a year under our hard homesteading conditions. Every winter, I buy
a new pair and my feet stay dry until the next fall. Except this year,
when one of my six-week-old boots developed a crack right down the
middle. Yikes!
It was too late to get a
refund through Amazon, where I'd purchased the boots. But Mark had the
bright idea of going straight to the manufacturer. They have a pretty
streamlined (if a little slow) system where you input your information, using photos as both proof
of purchase and proof of defect. Then, assuming they agree that your
boot broke due to manufacturer error, a new set of boots shows up in
the mail with no further effort on your part.
I'm looking forward to
twelve more months of dry feet!
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About us: Anna Hess and Mark Hamilton spent over a decade living self-sufficiently in the mountains of Virginia before moving north to start over from scratch in the foothills of Ohio. They've experimented with permaculture, no-till gardening, trailersteading, home-based microbusinesses and much more, writing about their adventures in both blogs and books.
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